Privacy Statement ================= Cleanifiq Ltd is committed to protecting the privacy and security of our registered users and visitors and this notice explains the ways in which we collect and use data through our app and website [https//Cleanifiq.com] and dealings with you. If you have any questions, please contact us on contact@cleanifiq.com. For all our services CLEANIFIQ LTD (which is incorporated in Scotland under registered number SC684576) is the data controller – the company that is responsible for your privacy.

What information do we collect & How do we use it and most importantly, why. ----------------------------------------------------------------------------

Our mission is to facilitate the provision of cleaning services. Our platform therefore operates as an online platform to help cleaners and those seeking cleaning services. You may do so either as a registered user ("user") and by registering, agree to share your identity and information which you post to the platform as information which may be shared in a public or restricted manner dependent upon the type of information and your account settings; or as a non-registered user ("visitor") who will be given limited access to content and data on the platform. We collect, and you provide us with, various pieces of personal information, which we may use in several different ways. The following sections set out what we do and why we do it. Setting up an account When you set up an account with us we need you to provide data including your name, email address and/or mobile number and a password. If you wish to advertise cleaning tasks to be carried out then you will register as a customer and as we collect payment on behalf of cleaners, you will also need to provide payment and billing information, such as credit card details. You will then create a profile which will provide further information about you. The amount and type of information which you include in your profile is up to you, but the more information you provide the more you may get out of our services as it will enable us to match you or your tasks more accurately. Any information you add to your profile will, however, be publicly available and so while you may edit your profile at any time, you should not post or add any personal data to your profile that you would not want to be shared publicly. You don’t have to post or add any other information or data to the platform, but if you don’t it may restrict the benefit you will receive from our services. **Information about your device (phone, laptop, desktop or tablet) and how you use the platform** We may collect information you give us or which we can access as you browse the platform or interact with it. This may include information such as your current location if you choose to share it. **How we use such information** To improve our website/app and set default experiences for you (such as language, age verification or login status) To protect our website/app To offer services and marketing materials **Why we use such information** To obtain a better understanding of what and how our website/app is used, which we hope to use to create a better experience for you and our other users To prevent and detect against fraud to either you or us. We will also need this to meet our legal obligations for looking after your data Knowing your location will allow us to notify you of services which might be of interest to you. You don’t have to give us all this information, but some of it is necessary so that we can perform our contractual obligations with you as a registered user. You may not be able to use paid-for services from the platform or receive an optimal user experience if you withhold certain information or opt out of various communications types and methods. However, we will do our best to honour your decisions and will always work to uphold strict policies and processes to protect your data. We also take steps to anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including IT systems, research, data analysis, improving our website and other online properties, and developing new services. We may share this with third parties whose services are or may become available on our website or who provide us with support in conducting business and service improvements.

Sharing your information ------------------------

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment information. However, your profile is fully visible to all registered users [and also, subject to your settings, to visitors to the platform] and users of third-party search engines. You should always assume that all information in your profile is public unless you change the setting to make any particular information private. The platform also allows the viewing and sharing of information through posting and other actions such as likes, follows and comments – anything which you post to the platform or upload will be viewed by anyone and can be re-shared anywhere unless you set your settings to prevent this. We also share your data with the following categories of businesses as an essential part of being able to provide our services to you, as set out in this statement: - Companies that work in support of us, such as payment service providers - Professional service providers, such as marketing agencies, web development and optimisation partners, database administrators, insurance providers, advertising partners and website hosts, who help us run our business and need this information to help us do things better - Government entities, law enforcement and fraud prevention agencies, so we can help tackle fraud and comply with legislation We may also provide third parties with aggregated but anonymised information and analytics about our users, but before we do so, we will make sure that it does not identify you.

Marketing messages ------------------

If you register an account with us, we think knowing about the services we can offer is a fundamental benefit of your account. When you register, we may send you marketing messages unless you ask us not to, which you can do immediately or at any time. We may send you marketing messages by email, post, text and/or push notification to keep you aware of our latest news. You can choose whether or not to receive them in any of these ways by using your Account Settings on the platform or by getting in touch with us. **How to stop Marketing Messages** If you don’t want to receive marketing messages from us, in a specific way or at all, the best way to do this is via your Account Settings on our website, which will help you control all your notification settings. You can edit your marketing messaging settings by: - Visiting your Account Settings - Click the unsubscribe links in any emails or SMS messaging - Contacting us on: o Email: Contact@cleanifiq.com o Telephone: 0141 488 0088 – Monday to Friday 9 am to 5:00 pm UK time excluding bank and public holidays Once you have done this we will make sure your profile is updated and you don’t receive unwanted marketing materials from us. Please note, due to our technical set up, the impacts of any changes may take up to 48 hours to take effect – in the meantime we apologise for any inconvenience caused.

Advertising online ------------------

We engage in online advertising to attract new clients, to keep you aware of what we are up to and to help you find and see our services. Like many other businesses, we target banners and ads to you when you are on other websites, applications and search engines. This is done using a variety of digital marketing techniques including ad exchanges and marketing networks using several advertising technologies like web beacons, pixels, ad tags, cookies and/or mobile identifiers, as well as specific services offered by some sites and social networks. We adhere to all advertiser policies and stick to strict rules and regulations set out by relevant advertising standards bodies. The banners and ads you will see are based on information we hold about you, or your previous use of our platform. This includes information from the profiles or services you may have browsed on the platform, the content you have engaged with or the advertising you may have previously responded to.

Keeping your information and transfers --------------------------------------

**Retention** We shall retain information as necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. We may also need to keep your details if you have asked us not to contact you with marketing, to ensure you do not accidentally hear from us again. **Transfers** We shall not directly transfer your data outside the UK, but by posting data on the platform (including your profile) you are making it available worldwide and we do not control how such data is used by members or visitors who access the platform. We also need to share your data with other businesses who process it to provide services for us. Some of our data processors may process data we provide to them outside of the EU. We will protect your privacy and your rights in the contracts we hold with our processors.

Your Rights -- access and corrections -------------------------------------

You have a lot of rights that relate to your personal information: - The right to be informed about how your personal information is being used -- as set out in this Notice - The right to access the personal information we hold about you - The right to request the correction of inaccurate personal information we hold about you -- which will largely be editable via your account settings - The right to request that we delete your data, or stop processing or collecting it in some circumstances (except for any legal circumstances where we must retain the information) - The right to stop direct marketing messages, which you can do through your account settings, and to withdraw consent for other consent-based processing at any time - The right to request that we transfer elements of your data either to you or another service provider - The right to complain to your data protection regulator. For the UK this is the [Information Commissioner's Office](https://ico.org.uk/) > If you want to exercise these rights, have a complaint, or just have > questions, please contact us.

Changes to protecting privacy -----------------------------

We may make changes to this page from time to time to reflect how we are processing data. If we make significant changes we will make this clear via the platform or other communication. In these circumstances we will need to use personal contact details to contact you. Cookies We use different forms of cookies to improve your web experiences and to improve our understanding of marketing.

Please see our cookie notice for more information \[LINK\] How to contact us / how to be removed -------------------------------------

We don't want to send our users any communications they don't want to receive. We'd like to hear from you if you feel we could have provided a better service or have any specific questions or concerns about this policy; would like us to stop using your information; or want to exercise your rights as set out in this policy or have complaints. You can get in touch via our email address \[ \] which will put you straight in touch with the members of staff who manage data privacy and security. Alternatively, you can contact us on the usual customer services points of contact: - Email: contact@cleanifiq.com - Telephone: +44 0141 488 0088 -- Monday to Friday 9 am to 6:00 pm UK time excluding bank and public holidays If you wish to write to us, please send a letter addressed to us at: 1119 Cathcart Road Glasgow G42 9BD